Today, Microsoft announced that they will be taking a $1 billion hit by extending their Xbox 360 warranty for three years, as a result of many hardware failures. Microsoft views the many hardware failures as being "an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures," Microsoft stated. Microsoft will cover consoles which experience failures up to three years from the date of purchase. Entertainment & Devices Division President Robbie Bach said in a statement:
"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize."
Many have been plagued by their 360 consoles failing for one reason or another. Myself, knowing many of those who've had troubles with their consoles they still seem to love it, even though it has some quirks. Also many of those customers appreciate Microsoft for taking the blame and replacing their consoles. I just hope that Microsoft can improve the quality of their consoles because since launch, many have had troubles with the 360 consoles. Although this hasn't had much of an effect on the number of loyal users. So, just as a precaution if your experiencing any problems remember to send it off to Microsoft, before the warranty is over.
[Via C|NET's News.com]
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